WiCool Privacy Policy
Effective Date: September 18, 2026
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1 Introduction
Welcome to WiCool.
WiCool (“WiCool”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you use our website, mobile application, membership platform, customer support channels, or any of our products and services.
By using WiCool’s services, you agree to the collection and use of information in accordance with this Privacy Policy.
2 Information We Collect
We may collect the following categories of information:
Personal Information
- Full name
- Phone number
- Email address
- Residential or business address
- Business name
- Date of birth (where required)
- Government-issued identification (where legally required)
- Profile photograph (optional)
Membership Information
For WiCool Members we may collect:
- Membership ID
- Membership plan
- Subscription status
- Ice allocation
- Purchase history
- Reward points
- Referral information
Payment Information
Payments are processed securely through licensed third-party payment providers. We may collect:
- Transaction reference numbers
- Payment status
- Billing history
WiCool does not store your complete debit or credit card information.
Order Information
When you purchase ice or subscribe to a membership plan, we collect:
- Delivery location
- Pickup location
- Order history
- Delivery preferences
- Purchase quantities
Device Information
When using our website or mobile application, we may automatically collect:
- IP address
- Device type
- Operating system
- Browser type
- Mobile device identifiers
- App version
- Crash reports
- Log files
Location Information
With your permission, we may collect your location to:
- Find the nearest WiCool Ice Hub
- Improve delivery accuracy
- Estimate delivery times
- Prevent fraudulent transactions
You can disable location access through your device settings.
3 How We Use Your Information
We use your information to:
- Create and manage your account
- Process membership subscriptions
- Process payments
- Deliver products
- Verify your identity
- Provide customer support
- Notify you about orders
- Improve our services
- Personalize your experience
- Detect fraud
- Prevent misuse
- Comply with legal obligations
- Send promotional communications (with your consent where required)
4 Cookies and Similar Technologies
Our website and mobile application may use cookies and similar technologies to:
- Remember login sessions
- Improve website functionality
- Understand user behavior
- Measure performance
- Personalize content
You may disable cookies in your browser settings, although some services may not function properly.
5 Membership Analytics
To improve our membership program, WiCool may analyze:
- Purchase frequency
- Preferred pickup locations
- Ice consumption patterns
- Subscription renewals
- Customer engagement
This helps us improve inventory planning and customer experience.
6 Sharing Your Information
We do not sell your personal information.
We may share information with:
- Payment service providers
- Delivery partners
- Franchise or licensed WiCool Ice Hub operators fulfilling your orders
- Cloud hosting providers
- Customer support providers
- Analytics providers
- Regulatory authorities where required by law
- Law enforcement agencies where legally required
All third parties are expected to protect your information and use it only for authorized purposes.
7 Data Retention
We retain personal information only for as long as necessary to:
- Provide our services
- Maintain business records
- Meet legal obligations
- Resolve disputes
- Prevent fraud
When information is no longer required, it will be securely deleted or anonymized.
8 Data Security
WiCool uses commercially reasonable administrative, technical, and physical safeguards to protect your information, including:
- Secure servers
- Encryption during transmission
- Access controls
- Password protection
- Continuous monitoring
- Staff confidentiality obligations
While we strive to protect your information, no internet transmission or electronic storage method is completely secure.
9 Your Privacy Rights
Subject to applicable law, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Update your profile
- Delete your account (subject to legal obligations)
- Object to certain processing activities
- Restrict processing
- Withdraw consent where consent is the legal basis for processing
- Request a copy of your personal data
- Lodge a complaint with the appropriate data protection authority
Requests may be submitted using the contact information below.
10 Marketing Communications
We may send:
- Membership updates
- Promotions
- Discounts
- Product announcements
- Service notifications
You may unsubscribe from marketing communications at any time. Service-related communications necessary for your account may still be sent.
11 Children’s Privacy
WiCool services are not intended for individuals under the age of 18 without appropriate parental or guardian involvement where required by law.
We do not knowingly collect personal information from children in violation of applicable law.
12 International Data Transfers
Your information may be processed in countries outside your country of residence where our service providers operate.
Where cross-border transfers occur, WiCool will implement appropriate safeguards consistent with applicable data protection laws.
13 Third-Party Services
Our website or application may contain links to third-party websites or services.
WiCool is not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing personal information.
14 Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Material changes will be communicated through our website, mobile application, email, or other appropriate channels. Continued use of our services after updates constitutes acceptance of the revised Privacy Policy.
15 Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:
WiCool Privacy Desk
Email: privacy@wicool.co
Data Protection Officer: View DPO Statement & Contacts (dpo@wicool.co)
Website: https://wicool.co
Customer Support: Available through the WiCool website and mobile application.
16 Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria, including the Nigeria Data Protection Act (NDPA) 2023 and any other applicable data protection and consumer protection legislation.